Return Eligibility
Returns or exchanges can be requested within 7 days of receiving your order, provided that:
- Product is unused, unworn, and in original condition
- Packaging, labels, and tags are intact
- No signs of damage, washing, misuse, or alteration
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Opened personal care products
- Used baby care products
- Customized or special-order items
- Items damaged after delivery due to customer handling
Wrong, Damaged, or Missing Items
If you receive:
- Wrong item
- Damaged item
- Missing item
Please contact us within 48 hours of delivery and share clear photos.
Refund Process
Approved refunds (if applicable) may be issued via:
- Bank Transfer
- Mobile Wallet Transfer
- Store Credit
Refund timing may vary depending on the case.
Return Shipping
Return shipping costs may apply unless the issue is due to our mistake.
Order Cancellation
Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible.
For policy questions, returns, support, or order assistance, feel free to reach out to us anytime.
Get in Touch
Email: info@mimiaura.com
Contact / WhatsApp: 03300005131
Brand
MimiAura
Wrapped in Love, Styled with Care.